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For purchases made from countries outside the European Union, customs duties, import taxes, and clearance fees may apply upon customs clearance in the receiving country. All these charges are the responsibility of the customer and must be paid directly to the carrier upon delivery.

Customs clearance rules and policies vary from country to country. For more information, please contact the customs authorities of the receiving country.

Returns due to customs duties are not accepted. Even if the package is refused delivery, no refund will be issued.

EU: flat rate of €15.00
Outside the EU (Europe): flat rate of €30.00
Estimated delivery within 1 to 5 business days from the next business day after ordering

[Important Notes]
The delivery date indicated is an estimate. Delays may occur due to weather or traffic conditions. Thank you for your understanding.
• Fees may vary depending on promotional campaigns or sales. Please check the announcements bar at the top of the site or the blog for the latest information.
• Depending on the situation in each country, the delivery method may be modified. Thank you for your understanding.

Please check the delivery status via the URL provided in the shipping confirmation email.
After shipment, please check the tracking directly with the carrier.

Regarding cancellations
Cancellations are not accepted after the order has been shipped.
• In case of cancellation without notice or refusal to receive the package, we may refuse any subsequent order.
• We reserve the right to cancel an order in case of stock shortage or for any other reason related to product availability.

Regarding refunds
• After the refund has been processed in our system, it will be issued by your card issuer.
• For any questions regarding the date or details of the refund, please contact your card issuer directly.

About returns
• Please refer to the Privacy Policy for more details.

Initial defects (defective products)
• In case of product defect (initial defect), we accept returns with a refund.
• If you would like an exchange, please let us know so we can check stock availability.
• In the cases mentioned above only, the costs will be covered by our company.

About the exchanges
Exchanges are subject to certain conditions. Please check the details.
• If the exchange conditions are met, we only accept color or size exchanges for the same model and reference as the item ordered.
All exchange-related costs are the responsibility of the customer. Thank you for your understanding.

We do not issue receipts. Thank you for your understanding.
Furthermore, no tag or document indicating the amount is attached to the package.

Please contact us at the email address below, attaching photos clearly showing the defective or damaged areas.
After reviewing the images, we will inform you of the possibility of repair.

store@rocky-mountain-featherbed.eu

Please refer to the size chart shown on the product page.
For details regarding the different parts , we also invite you to refer to the size guide.
Please note that slight variations may occur due to manual measurements and fabric characteristics.