Help

Due to system limitations, some items may be out of stock at the time of ordering. Thank you for your understanding.
If an order is placed for an item that has already been sold and we are unable to supply it, the order will be cancelled. Thank you for your understanding.

About sizes
Please refer to the "Size Chart," located to the right of the size selection section on the product page, for the dimensions of each item. To provide you with clearer information, we indicate sizes according to our own measurement method.

For more details on how to take measurements, please refer to the " Size Guide ". For some items, the size worn by the model is indicated in the "About the item / size" section; feel free to use this as a reference when choosing your size.

Product images are presented to be as close as possible to the actual appearance of the items. Please be sure to check the detailed images on the product page to confirm colors and design.

* Colors may vary depending on your screen settings.
* The prices displayed on the website are inclusive of all taxes (TTC).
* Due to price revisions, the amount shown on the product label may differ from the price displayed on the website. Thank you for your understanding.

Pre-ordered items are ordered from the supplier after we receive your order, which may result in a longer delivery time. In-stock and pre-ordered items cannot be ordered simultaneously. Thank you for your understanding.
* Due to production constraints, the delivery date may be brought forward or delayed.

[Important Notes]
1. The available payment methods are as follows:
a. Credit card
2. The following services are not available:
a. Cash on delivery (if requested, please contact your nearest store)

Pre-ordered items will be prepared according to the "estimated delivery date" indicated on the product page. The delivery process is as follows: once the products arrive at our warehouse, we will inform you of the shipping date by email with the subject line "Pre-order Shipment." Tracking will be available through the carrier using the 【carrier / tracking number】 information provided in this email.

When using the product, please be sure to check the "precautions for use" and "washing instructions" indicated on the label or tag attached to the product.

In case of a problem such as a product failure, please first contact us by attaching photos to confirm the condition of the product, indicating the name of the product concerned, to one of the following addresses:

• store@rocky-mountain-featherbed.eu
• btoc@35eu.fr

If repair is possible, we will ask you to send us the product, and we will provide a quote for the repair costs. Depending on the condition of the product, it is possible that the repair may not be possible. Cash on delivery fees and shipping costs are the responsibility of the customer. For customers residing abroad, we will handle each request on a case-by-case basis.

Products can be ordered by following the steps below.

1) Go to the product details page.
2) Add the product to the cart.
3) Check the items in your cart, then click "Proceed to checkout".
4) Enter your username and password, then click on "Login" (it is also possible to order without logging in).
5) Indicate the delivery address and payment method.
6) Check the contents of your order, then click on "Confirm order".
7) When the order number is displayed, your order is finalized.
8) An order confirmation email will be sent to your registered email address from store@rocky-mountain-feathered.eu

The shopping cart will remain valid for two weeks from the date an item is added. After this period, the items added to the cart will be automatically deleted.
Please also note that if no action is taken for "15 minutes" after an item has been added to the cart, it will be automatically removed from the cart.

Items are reserved as soon as they are added to the basket. However, the purchase is not considered confirmed until the order is finalized.

* Inactivity time: "no navigation between pages", "interruption of Internet connection", "browser closure", etc.

The following payment methods are available:
• Credit card (Visa, Mastercard, American Express, JCB)
• Shop Pay
• Apple Pay

Your order will be shipped via DHL Express. When DHL Express is operating normally, delivery typically takes 1 to 5 business days from the next business day after your order. We will be closed during the holiday season. For more details on our schedule, please see our blog .

* For any questions regarding the delivery date, please contact us at store@rocky-mountain-featherbed.eu
.
* In case of high order volume or depending on stock levels, delivery may not be possible.
* In case of a delivery delay, we will inform you by email.
* Once the shipping process is complete, a shipping confirmation email will be sent to you.
* We cannot be held responsible for any loss or damage that occurs during transport. Thank you for your understanding.

Although the status indicates "delivered", the package has not been received.
b. Please contact the carrier indicated in the shipping notification email directly.
c The product received is damaged or missing
→ Please contact the carrier indicated in the shipping notification email directly.

EU: flat rate of €15.00
Outside the EU (Europe): flat rate of €30.00

For purchases made from countries outside the European Union, customs duties, import taxes, and clearance fees may apply upon customs clearance in the receiving country. All these charges are the responsibility of the customer and must be paid directly to the carrier upon delivery.

Customs clearance rules and policies vary from country to country. For more information, please contact the customs authorities of the receiving country.

Returns due to customs duties are not accepted. Even if the package is refused delivery, no refund will be issued.

Cancellations are not accepted after the order has been shipped.
• In case of cancellation without notice or refusal to receive the package, we may refuse any subsequent order.
• We reserve the right to cancel an order in case of stock shortage or for any other reason related to product availability.

Returns
Please see our Privacy Policy for more details.

Initial defects (defective products)
• Only new and unused items are eligible for support.
• In case of product defect (initial defect), we accept returns with a refund.
• If you would like an exchange, please let us know so we can check stock availability.
• In the cases mentioned above, the costs will be covered by our company.
・Please contact us, attaching photos that clearly show the defect.

Exchanges
Exchanges cannot be accepted in the following cases. Thank you for your attention.
• Items for which more than 14 days have passed since the date of receipt
• Items that have been used (except for indoor fittings), altered or cleaned
• Items whose tags, labels, or accessories have been lost, discarded, or are no longer in your possession
• Items soiled, damaged, or imbued with odors by the customer
• Promotional items, pre-orders, or any item marked as "not eligible for return" on the sales page
Hygiene items such as underwear and socks

[Important Notes]
• Returns, exchanges or cancellations without our prior agreement (including items returned or sent cash on delivery) will not be accepted under any circumstances.
• If we determine that an item is compliant, we may not be able to fulfill your request. Thank you for your understanding.
• Depending on when you contact us, the item you want may no longer be available.
• In the event of an exchange for the customer's personal convenience, all costs will be borne by the customer.
• We do not handle the preparation of return slips or the booking of parcel collection.

Refunds will be issued via the same payment method and in the same currency as the original order. Refunds cannot be issued to a different card.
• It is not possible to specify a refund date. Thank you for your understanding.
• For purchases made in foreign currency, the exchange rate at the time of the refund may differ from the rate applied at the time of the order, which may result in a difference in the amount. Thank you for your understanding.
• After the refund has been processed, please contact your bank or card issuer with any questions regarding the timelines or details of the refund.
• If a refund (partial or full) is issued during the authorization period, the final transaction amount may be adjusted upon invoice confirmation. In this case, the refund details may not appear on the statement. Until the authorization period expires, the transaction may appear as "pending" on the statement.

By registering as a member, you will be able to make your purchases more smoothly.
You can log in using the email address and password registered during registration.
Registration is completely free: no membership, registration, renewal or maintenance fees are required.
A single member account can be used identically on computer, smartphone and mobile phone.

Customer information such as password, address, phone number and email address can be changed from the account information page.
If you change the registered email address, you will be able to log in using the new email address and password.

To ensure the safe and secure use of our website, we have established a privacy policy to protect personal information. Personal data entrusted to us by our customers is treated with the utmost care and confidentiality.

The recommended browsers for using this site are as follows:

Computer (Windows)
• Microsoft Edge (latest version)
• Mozilla Firefox (latest version)
• Google Chrome (latest version)

Computer (Macintosh)
Safari (latest version)

Smartphone (Android)
• Google Chrome installed on Android OS versions 13 to 15

Smartphone (iOS)
Safari installed on iOS versions 16 to 17

Tablet (iPadOS)
Safari installed on iPadOS versions 16 to 17

* Using browsers other than those recommended, or versions prior to the recommended versions, may cause display or operation problems.

Seller
35IVE SUMMERS EU

Responsible
Kinji Teramoto

Address
43 Rue de Liège, 75008 Paris, France

Contact details
Please contact us via the contact form available in the " Contact " section.

Product selling price
Please see each product page for more details.

Costs other than the product price
Value Added Tax (VAT): the prices displayed on this site are inclusive of all taxes (VAT included).
Shipping costs: For more details, please see the "Shipping Costs" section in " Help ".
Customs duties: Customs duties are not included in the total amount at checkout. For more details, please see the "Customs Duties" section in " Help ".

Payment methods and payment deadlines
Credit card payments (Visa, Mastercard, American Express, JCB): debit processing times depend on the terms and conditions of your card and its expiry date. Please contact your card issuer for more information.
Shop Pay
Apple Pay

Product delivery time
In principle, products are delivered within approximately 1 to 5 business days from the next business day following the order. However, delays may occur during periods of high order volume or depending on stock availability. No shipments are made on days when the company is closed (all Saturdays, Sundays, public holidays, and during the end-of-year holiday season).

Returns, exchanges and cancellations
Please refer to the "About cancellations" or "Eligible items for return" sections in " Help ".